Service Advisor/Dispatcher
LEONARDTOWN
Future Opening: Service Advisor/Dispatcher
Full Time • LEONARDTOWN
We are seeking a Service Advisor/Dispatcher to join our team! This is a permanent Full-time position (M-F, Day Shift) with an opportunity for career advancement.
Benefits:
Insurance: Medical, Dental, and Vision; 401K; Paid Holidays; Paid Vacation, Sick/Personal leave, Tuition Assistance, and Employee Assistance/Discount Programs.
Summary of Responsibilities:
- Answer multiple-line telephone system
- Address, Resolve/Refer to correct personnel, and/or schedule Service customer requests/concerns
- Preparing, providing, and Following up on Repair Estimates with a goal of closing and additional appointment booking
- Prior Day appointment Invoice Auditing, and payment tracking for Service Customers
- Multi-Technicians daily management with effective communication
- Technician Daily Time Verification and Auditing
- Inventory Replenishment & Vendor Relationship Management
- Appointment Confirmation Management
- Assist COO in managing and finalizing Technician Request(s) as they are submitted
- Prepare technicians for next day service calls (make sure parts/equipment are pulled and necessary paperwork is prepared)
- Prepare mailings
- Verify Warranty Coverages
- Follow up on warranty claims to ensure claim approval company credit pending then forward to Finance Department
- Filing
- Software Data entry and reporting
- Place, track, and receive parts orders
- Preparing/tracking Maintenance Contract Renewal on Monthly
- Managing monthly Maintenace visits due for our Contract members
- Manufacturers Equipment Registration submission on any new equipment install through Service Department
- Manage Emergency On-Call Technician Schedule
- Place and track equipment orders
- Perform all other office tasks as assigned
Qualifications:
- 2-4 years of experience in office administration or other related fields. HVAC industry experience preferred.
- Must have a positive attitude, are eager to learn, motivate to grow with a Company that is in a constantly changing Industry
- Must be a fast learner
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
- Must have the ability to work in a fast-paced high volume office environment
- Ability to stay focused on completing tasks
- Excellent Customer service skills
- Scheduling experience is a bonus but not required
- Ability to work independently and as a team player with minimal supervision
- Must have computer skills including Microsoft Office especially Excel
- Ability to operate basic office machinery
- Ability to climb the ladder and lift up to 15-20 lbs.
If you are career-focused, eager to learn, and interested in the opportunity to grow with our company, please email your resume to admin@wintershvac.com ATTN: Human Resources Department. Please include your starting salary requirement.
HVAC SERVICES IN LEONARDTOWN, MD
Winters Heating & Cooling services and repairs HVAC systems in residential locations in the Southern MD region, including St. Mary's, Charles, and Calvert County. Our technicians are trained and tested to remain keen on the industry's latest advancements and technologies, including geothermal units.
Also serving the Areas of Lusby & Lexington Park, MD
Winters Heating & Cooling is a family owned and operated HVAC company, which has served Southern Maryland since 1948. Winters was at the forefront of St. Mary's and Calvert County development through the 80's and 90's - both commercial and residential, with notable projects including Hollywood Volunteer Fire Department, and renovations of Sotterly and Historical St. Mary's City. Now a smaller operation, we carry with us the same professional knowledge and integrity which has remained steadfast years later.
The legacy behind Winters Heating & Cooling began with the story of Dorothy and Bill Winters Sr. who were married in 1939, Bill at age 20 and Dorothy 22. Four years after serving in the Navy, Bill returned to Washington D.C.and joined the sheet metal union. Several years later the couple returned to St. Mary's County with their new family and founded Winters Sheet Metal in 1948, housing the business in a tobacco barn on the property of Dorothy's family in Drayden, MD, a member of the Knott family. The following year the operation was relocated to land purchased along Route 5 in Redgate, where it remains decades later, providing the Southern Maryland community with quality heating and air conditioning service and products.
The legacy behind Winters Heating & Cooling began with the story of Dorothy and Bill Winters Sr. who were married in 1939, Bill at age 20 and Dorothy 22. Four years after serving in the Navy, Bill returned to Washington D.C.and joined the sheet metal union. Several years later the couple returned to St. Mary's County with their new family and founded Winters Sheet Metal in 1948, housing the business in a tobacco barn on the property of Dorothy's family in Drayden, MD, a member of the Knott family. The following year the operation was relocated to land purchased along Route 5 in Redgate, where it remains decades later, providing the Southern Maryland community with quality heating and air conditioning service and products.
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